General Policy

At Guptadukan, customer satisfaction is important to us. However, due to the nature of pooja samagri and kits, all sales are final. Once an order is confirmed, it cannot be cancelled, refunded, or exchanged.

Exceptions (Refunds/Exchanges Allowed)

Refunds or replacements are allowed only in the following cases:

  • Defective or Damaged Items: Must be reported within 24 hours of delivery. An unboxing video is mandatory for claims.

  • Wrong Item Delivered: Must be reported within 24 hours of delivery, with an unboxing video.

Replacement and Exchange Policy

  • We have a 7-day replacement and exchange policy (only for eligible cases as listed above).

  • If the replacement or exchange is accepted, the product will be delivered within 5 days.

Return Policy

  • Returns will be initiated only in eligible cases.

  • Once approved, pickup/return will be arranged within 4–5 days.

Non-Refundable Situations

  • Slight differences in color/texture due to lighting, screen display, or natural variations.

  • Creases/folds caused during packaging or transit.

  • Incorrect shipping details (wrong address, pincode, or phone number) provided by the customer. Refunds will only be processed when the product is returned to our warehouse, after deducting shipping charges.

Claim Procedure

To request a replacement or refund under the above exceptions:
📧 Email: theguptadukan@gmail.com
📞 Phone: +91 7974141415
Attach proof (unboxing video & clear images).

Timeline

  • Approved refunds will be credited within 7–10 business days back to the original payment method.